Required: general travel agent licence (OPC).
A travel agency must hold a licence from Québec’s Office de la protection du consommateur (OPC). The general licence lets it book transport and lodging and organize trips.
Why it matters: A licensed agency must keep your money in a trust account. If a supplier doesn’t provide the service you paid for or the agency closes, the compensation fund run by the OPC may refund you.
Businesses currently holding this licence in the official lists: 644.
Official sources: Travel Agents Act, s. 4 · Travel Agents Act, s. 33 · Regulation respecting travel agents, s. 2 · Regulation respecting travel agents, s. 28 · OPC - Permis d’agent de voyage obligatoire · OPC - Un agent de voyages, c’est quoi? · OPC - Fonds d’indemnisation des clients des agents de voyages · OPC - Compensation Fund for Customers of Travel Agents · OPC - Guide de demande de permis d’agent de voyages
This licence isn't required when you book directly with a carrier (airline, coach, train) or a hotel for its own services. A travel advisor works under their agency's licence, so check the agency's name.
An agency outside Québec may not be listed.
Official sources: Travel Agents Act, s. 3 · Regulation respecting travel agents, s. 1.1
The Office de la protection du consommateur (OPC) received 704 consumer complaints about this type of business from October 2025 to September 2026.
Same months three years earlier: 499 (+41%).
These figures are not about any particular business: OPC data does not name businesses. Complaints are unverified allegations, not findings.